When:
Tuesday, Jun 01, 2021 2:00p -
3:30p

Where:
General Assembly Online
125 Summer St
Boston, MA 02210

EventScheduled OnlineEventAttendanceMode

Admission:
FREE

Categories:
Business, Tech, Virtual & Streaming

Event website:
https://generalassemb.ly/education/yelp-ga-how-to-respond-to-customer-reviews/boston/186303

Join Yelp for Business and General Assembly for a series of workshops focused on empowering business owners.

This time, we will focus on how to respond to reviews. Responding to your online reviews is a great way to learn from and build goodwill with your most vocal customers.
Responding to a positive review is simple. Start with a Public Comment and give them a genuine, honest, personalized thanks.

For critical reviews, take a step back and look at the review as feedback. Every business has areas they can improve in. With that in mind, take a minute before you respond and collect your thoughts. It’ll take some of that edge out of what you write. Don’t worry. In the end, you can’t please 100% of your customers 100% of the time. Focus on learning, growing, and providing great customer service.

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01/06/2021 14:00:00 01/06/2021 15:30:00 15 YELP + GA: HOW TO RESPOND TO CUSTOMER REVIEWS Join Yelp for Business and General Assembly for a series of workshops focused on empowering business owners. This time, we will focus on how to respond to reviews. Responding to your online revi... General Assembly Online, Boston, MA 02210 Organizer Organizer e-mail false DD/MM/YYYY Reddit