About This Event:
TECH AND...is a monthly event series where we host thought-leaders from a specific industry and explore new intersections between their field and technology.
TECH AND CUSTOMER EXPERIENCE
General Assembly is bringing together leaders in both Customer Experience and UX Design to share how they are creating positive experiences throughout the buying process. We will dive into how digital tools are improving customer service, how UX is and Customer Experience teams are working together, and the evolution of Customer Experience in a digital age.
Why It Matters:
In our “Attention Economy” the focus is on engagement and delighting customers. How can you and your company provide the best experiences possible at every touchpoint?
Join us for a conversation with leading experts as they discuss:
-Differences and similarities between users in the virtual world and customers in the physical world.
-How to avoid the silo mentality when planning end-to-end experiences in any industry.
-Setting expectations through digital that can be met in the real world.
-Synching Digital UX Design & Physical Customer Experience for great customer experiences.