When:
Thursday, Sep 05, 2019 6:30p -
8:30p

Where:
GA Boston
125 Summer Street, 13th floor
Boston, MA 02110

Admission:
FREE

Categories:
Business, Tech

Event website:
https://generalassemb.ly/education/mastering-customer-experience-to-drive-growth/boston/85187

Good customer experience is critical to business success, especially for small and mid-sized companies. Yet, SMBs fall short on keeping their customers happy and engaged. They often forget to walk in their customers' shoes and communicate with clients – as a company grows and becomes profitable.

You are not alone. No one gets customer experience right the first time. In fact, 80 percent of customer experience programs fail, according to a survey. And there are many reasons for that – from programs being created randomly without a strategy to not having the right expertise, budget or resources allocated to the CX program.

Come hear from a panel of customer experience and sales experts as they discuss best practices on how to create and manage strong and consistent customer experiences.

Share this event

Add to:

05/09/2019 18:30:00 05/09/2019 20:30:00 15 MASTERING CUSTOMER EXPERIENCE TO DRIVE GROWTH (Inbound) Good customer experience is critical to business success, especially for small and mid-sized companies. Yet, SMBs fall short on keeping their customers happy and engaged. They often forget to walk ... GA Boston, Boston, MA 02110 Organizer Organizer e-mail false DD/MM/YYYY Reddit