Friday, Sep 20, 2019 12:30p -
CIC - Boston
50 Milk Street, 20th Floor — Lighthouse East
Boston, MA 02109
Business, Innovation, Lectures & Conferences, Meetup, Tech, University
This session walks attendees through how to measure and segment your existing customers, so you have a better understanding of which processes work - and which ones need improvement.
We’ll cover topics such as:
How to define your best customers (those who enable upselling, referrals, and case studies)
How to mitigate your high-risk customers (those you might lose)
How to identify and group customers into these categories early on
How to increase the quality and quantity of engagement on those customers you’re about to lose
If you’re worried you might currently have some at-risk customers, this session could help you turn it around. And, likewise, could help you figure out how to pinpoint which customers are the happiest so you can recycle those processes and delight every customer across the board.
This event is part of the Customer Success & Support Track at Startup Boston Week 2019. And is perfect for companies in the Growth Stage.