Where:
General Assembly Boston
125 Summer Street, 13th floor
Boston, Massachusetts 02110
Admission:
$75
Categories:
Business, Tech
Event website:
https://generalassemb.ly/education/customer-journey-mapping/boston/46106
Consumer empathy. It’s the key to successful product strategy, design, and marketing. Through it, we find unanswered questions, unmet needs, and idea catalyzing behaviors. But building a business, product, or service around a point-in-time understanding of your consumer is a strategy destined to fail. To successfully create an offering that dramatically shifts behavior, organically generates habitual engagement, and promotes a profitable viral cycle, we must first understand the consumer journey.
This workshop will teach you a multidisciplinary approach to consumer journey mapping research, design, and implementation. You will leave equipped with the approach, tools, and knowledge to successfully employ consumer journey mapping in product design, service design, marketing, and business design.
Students of this workshop will learn:
● Where and how to find the necessary data and research inputs to customer journey maps ● Proven consumer journey map design methodologies used for major brands and products
● How to implement consumer journey maps as shown by real business case studies
Thursday, Oct 17, 2024 7:00p
Secret Indoor Venue in Union Square, Somerville [exact location given to registered guests]
Friday, Nov 15, 2024 goes until 11/17
Boston Convention and Exhibition Center
Thursday, Oct 10, 2024 goes until 11/05
Boston