Customer Journey Mapping

When:
Wednesday, Aug 23, 2017 6:30p -
9:30p

Where:
GA Boston
125 Summer St 13th Floor
Boston, MA 02110

EventScheduled OfflineEventAttendanceMode

Admission:
$75

Categories:
Business, Tech

Event website:
https://generalassemb.ly/education/customer-journey-mapping/boston/37449

About This Class:


Consumer empathy. It’s the key to successful product strategy, design, and marketing. Through it, we find unanswered questions, unmet needs, and idea­ catalyzing behaviors. But building a business, product, or service around a point­-in-­time understanding of your consumer is a strategy destined to fail. To successfully create an offering that dramatically shifts behavior, organically generates habitual engagement, and promotes a profitable viral cycle, we must first understand the consumer journey.


This workshop will teach you a multidisciplinary approach to consumer journey mapping research, design, and implementation. You will leave equipped with the approach, tools, and knowledge to successfully employ consumer journey mapping in product design, service design, marketing, and business design.


Students of this workshop will learn:


● Where and how to find the necessary data and research inputs to customer journey maps ● Proven consumer journey map design methodologies used for major brands and
products
● How to implement consumer journey maps as shown by real business case studies

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08/23/2017 18:30:00 08/23/2017 21:30:00 America/New_York Customer Journey Mapping About This Class: Consumer empathy. It’s the key to successful product strategy, design, and marketing. Through it, we find unanswered questions, unmet needs, and idea­ catalyzing behaviors. But...

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