The Bangkok Airways New York Office in USA offers useful advice to travelers on the airline's baggage policy. Passengers can ask about checked and carry-on baggage allowances, which can be different based on class of travel and route. Economy class passengers can usually have up to 20 kg of checked baggage, and premium class passengers can expect a higher allowance. Carry-on bags must meet certain weight and size requirements. The office also provides information on excess baggage fees, special handling of items, and prohibited items. For the best information, it is advisable to call the New York office.