Optimizing the Customer Lifecycle: Onboarding and Retention Tactics That Lead to Referrals
When:
Tuesday, Sep 17, 2019 8:30a -
10:00a
Tuesday, Sep 17, 2019 8:30a -
10:00a
Where:
CIC - Boston
50 Milk Street, 20th Floor — Lighthouse West
Boston, MA 02109
Admission:
FREE
Categories:
Business, Innovation, Lectures & Conferences, Meetup, Tech, University
Event website:
http://startupbos.org/
It’s so incredibly important to delight a client during the onboarding process and create a repeat customer.
A successful startup knows how to onboard and retain customers, and a very successful company knows how to leverage these customers—through referrals, secondary marketing, and reputation management—to maximize reach.
In this workshop, we’ll cover how to find the right match for free first experiences (via trials, samples, content, and consultations) and how to form habits, set expectations, and get to that “wow” moment that will seal the deal and help your customers work for you.
This event is part of the Customer Success & Support Track at Startup Boston Week 2019. And is perfect for companies in the Early Stage.
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