When:
Wednesday, Feb 28, 2018 9:00a -
3:30p

Where:
The NonProfit Center
89 South Street
Boston, MA 02111

Admission:
$109

Categories:
Business, Lectures & Conferences, Social Good

Event website:
http://www.tsne.org/bnm-customer-service-getting-it-right-every-time?utm_source=thebostoncalendar&utm_campaign=bnmmarketing

Everyone knows how to say “please” and “thank you.” What organizations really need is a suite of tools that support the success of their staff while simultaneously exceeding their client’s expectations. Using the main principles of improvisational and traditional theater—presentation, positivity, and “making offers”—you can build a robust customer service program that directly integrates into the core mission of your organization.

Through this innovative and highly participatory workshop is designed for customer service representatives of all industries and experience levels, you will learn to:

-Say yes when you mean no
-Master the “Rules of Engagement”
-Turn challenges into opportunities
-Deliver beyond customer expectations
-Advance your mission through integrated customer service practices

About the Presenter

David Marino has been coaching industry leaders in transformative communication for over 25 years. Using creative and dynamic presentation techniques from scripted and improvisational theater, he engages with individuals, nonprofit and for-profit companies to create inspiring and interactive leadership practices that demonstrate powerful and effective communication strategies.

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28/02/2018 09:00:00 28/02/2018 15:30:00 15 Customer Service: Getting It Right Every Time Everyone knows how to say “please” and “thank you.” What organizations really need is a suite of tools that support the success of their staff while simultaneously exceeding their client’s expectat... The NonProfit Center, Boston, MA 02111 Organizer Organizer e-mail false DD/MM/YYYY Reddit